Case Studies

12th January 2026

ServiceNow Knowledge Base Revamp

I supported a large-scale ServiceNow knowledge base modernization initiative involving the review, restructuring, standardization, and optimization of 750+ knowledge articles across multiple IT support domains.

13th November 2024

Enterprise Password Manager Rollout

I owned the documentation planning, development, and standardization efforts that supported the password manager rollout initiative.

26th August 2024

VDI Documentation Initiative

I was responsible for organizing, updating, and standardizing documentation related to the organization’s VDI environment and supporting infrastructure.