Technical Writer (Contract) March 2025 – March 2026

Motion Recruitment – Ryder System Inc. (Remote)

• Sole technical writer responsible for developing and maintaining 750+ IT Service Desk knowledge base articles in ServiceNow, applying KCS methodology to improve triage accuracy and reduce ticket misrouting across multiple divisions
• Standardized article formats with consistent metadata, assignment group tags, routing logic, and service catalog alignment to support scalable Knowledge-Centered Support practices

Technical Writer (Contract) May 2023 – March 2024

Jameson Cole Consulting – Dept. of Justice (Remote)

• Led end-to-end documentation for a large-scale federal VDI implementation, producing 14+ deliverables — including deployment guides, a user manual, training modules, a system transition plan, and a formal closeout report — coordinating with engineers, compute team leads, BAs, and federal approvers across a 10-month engagement

• Developed Data Management and Data Retention Plan templates from scratch using federal compliance frameworks as a blueprint, delivering under executive deadline pressure in collaboration with BAs and senior engineers

Technical Writer July 2021 – May 2023

TAGG Logistics (Garland, TX)

• Created operational training documentation and workflow guides covering RF scanner usage, order picking procedures, packing workflows, shipping label generation, and warehouse fulfillment processes within a high-volume logistics environment
• Supported warehouse process improvement efforts by documenting fulfillment workflows, shipping procedures, and operational best practices for cross-functional logistics teams

Technical Writer (Contract) June 2020 – June 2021

MBF Consulting, LLC (Remote)

• Produced comprehensive user guides and technical documentation for 2 new software products, contributing to a 3% decrease in customer support inquiries following launch
• Organized and categorized documentation for internal and external users, improving document searchability and accessibility across the organization